Support Center
Need help? We're here for you. Browse the topics below or reach out directly.
Contact Us
For account issues, verification questions, or general inquiries, email us at support@shofast.online. We aim to respond within 24–48 hours.
Getting Started
New to Shofast? Sign up, create your store, add your first items, and link your bank account for payouts. Once your store is verified by our team, you're live.
Store Verification
Verification helps keep the platform safe. Upload a clear selfie and required documents. Our admin team reviews submissions as quickly as possible. You'll be notified once approved.
Orders & Fulfillment
When a customer places an order, you'll see it in your dashboard. Mark orders as fulfilled when ready and keep your customers updated on delivery or pickup status.
Payouts
Payouts are sent to your linked bank account. Make sure your bank details are correct in Settings. If a payout is delayed, check that your account is fully verified.
Account & Security
Keep your login credentials safe. Enable two-factor authentication if available. If you suspect unauthorized access, change your password immediately and contact support.
Report an Issue
Found a bug or experiencing a technical problem? Email support@shofast.online with a clear description and screenshots if possible.