Privacy Policy

1. Introduction

This Privacy Policy explains how Shofast collects, uses, and protects your personal information when you use our merchant platform. By using Shofast, you consent to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Full name, email address, phone number, and password.
• Store Information: Store name, description, business type, address, city, and GPS location coordinates.
• Payment Information: Bank name, bank code, account number, and account holder name for payouts.
• Verification Data: Selfie photograph and any additional documentation required for identity verification.
• Store Media: Logo and cover images you upload for your store profile.
• Usage Data: How you interact with the platform, including orders placed, items listed, and dashboard activity.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Shofast platform
• Process transactions and send payouts to your linked bank account
• Verify your identity and prevent fraud
• Communicate with you about your account, orders, and platform updates
• Display your store and products to customers
• Comply with legal obligations

4. Location Data

With your consent, we collect your device's GPS coordinates to auto-fill your store address and display your store location to customers and delivery partners. You can manually edit the auto-filled address if needed.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, database, and payment infrastructure providers who help us operate the platform.
• Customers: Your store name, description, address, operating hours, and product listings are visible to customers on the Shofast marketplace.
• Legal Authorities: When required by law or to protect our rights and safety.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and access controls. However, no online service is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with services. After account closure, we may retain certain data for legal, tax, or fraud prevention purposes for a limited period.

8. Your Rights

You have the right to access, correct, or delete your personal information. You can update most information through your dashboard settings. To request deletion of your account and associated data, contact us at support@shofast.online.

9. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. The updated policy will be posted with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@shofast.online.